Podcast: Overcome the customer’s disappointment in your tardy response

You have made a commitment to a customer or prospect to deliver materials, or provide a response to a specific question in a certain timeframe. You responded later than you had anticipated and now find the customer is disappointed in your response, or sought out another supplier altogether. In this episode of the One Goal - Revenue Generation ® series, Peter Kusterer of NvestNtech helps you work through a process of setting reasonable expectations for both you and your customer to recover from an otherwise disappointing result. Download this episode - “Overcome the customer’s disappointment in your tardy response.”

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