Podcast: Customer's complaints from prior business relationship

I am new to my sales assignment and have taken over a territory that was managed by someone else. I have found that customers are complaining about our products and service as a result of the previous salesperson’s efforts. I have tried to reassure them that I will do better, but my short time in the assignment prevents them from accepting my pledge. How can I overcome this legacy and move on to better sales results? In this episode of the One Goal - Revenue Generation ® series, Peter Kusterer of NvestNtech talks about rebuilding trust between you and your customer after a poor experience from the prior business relationship. Download this episode - “Customer's complaints from prior business relationship.”

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